Privacy policy

PRIVACY POLICY

1. Who We Are

This website is operated by Mapera Ltd, registered in England and Wales under company number 16986313.

For the purposes of UK data protection law, Mapera Ltd is the data controller responsible for your personal information.

If you have any questions regarding this Privacy Policy, you may contact us at:
[your customer service email will go here]

2. Personal Information We Collect

When you visit or make a purchase from our website, we may collect the following information:

Information You Provide to Us:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details

  • Payment confirmation information

Automatically Collected Information:

  • IP address

  • Browser type and device information

  • Time zone

  • Cookies and tracking data

  • Pages viewed and interactions on our website

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Communicate with you about your order

  • Provide customer support

  • Prevent fraud and security risks

  • Improve our website and services

  • Send marketing communications (only if you opt in)

We only collect and use your data where we have a lawful basis to do so under UK GDPR.

4. Marketing Communications

If you subscribe to our newsletter or opt in at checkout, we may send you updates, promotions and brand news.

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.

We do not sell your personal data to third parties.

5. Sharing Your Information

We only share your information where necessary to operate our business, including:

  • Shopify (our ecommerce platform)

  • Payment providers (e.g. Shopify Payments, PayPal, Klarna)

  • Delivery providers (e.g. Royal Mail or courier services)

  • Professional advisers (accountants or legal advisers where required)

These providers only process data on our behalf and in accordance with data protection laws.

6. Cookies

We use cookies and similar technologies to:

  • Enable essential website functionality

  • Analyse site performance

  • Improve your shopping experience

You can manage cookie preferences through your browser settings.

7. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfil orders

  • Comply with legal obligations

  • Resolve disputes

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing

  • Withdraw consent (where applicable)

To exercise your rights, please contact us via email.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information.

However, no online transmission is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be published on this page.